6.0 Manage Communication


Properly communicating on a project is a critical success factor for managing the expectations of the sponsor and the stakeholders. If these people are not kept well informed of the project progress there is a much greater chance that you will face problems due to differing expectations and surprises. In fact, in many cases where conflicts arise, it is not because of an actual problem, but because the person was surprised.

All projects should communicate status. This includes reporting from the project team to the project manager and reporting from the project manager to the sponsor and stakeholders. Two typical forums for communicating status are through a status meeting and Status Reports. Larger projects or any project that requires culture change need to be more sophisticated in how they communicate to various stakeholders. This more multi-faceted approach is defined in a Communications Plan.

High-level process flow

6.1 Manage Communication / Process  

6.2 Manage Communication / Techniques

6.3 Manage Communication / Quick Reference

Manage Communication / Example

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